Refund policy

Every House of Faith Hair piece is hand-selected and checked before it leaves us. If something isn't right, here is how returns work.

Changed your mind?

You have 14 days from the day your order is delivered to tell us you'd like to return it. Once you've told us, you then have a further 14 days to send it back.

To be accepted, your return must be:

Unworn, unwashed and unstyled
With the lace uncut and unaltered (no bleached knots, plucking, tinting or glue residue)
With the hygiene seal/tag still attached and intact
In its original condition and packaging, with everything it came with

You're welcome to check your hair on arrival. If you'd like to try a wig on, please do so briefly, over a wig cap, without removing the hygiene seal or tag, and without applying products.

Items we can't accept back

Because wigs and hair are worn close to the skin, for hygiene and health reasons we cannot accept the return of any item that:

has had its hygiene seal or tag removed or broken
has been worn, washed, styled, coloured, heat-styled or had products applied
has cut, customised or damaged lace
was customised, coloured or styled to your request

This does not affect your rights if an item is faulty (see below).

How to return

Message us on WhatsApp at +44 7962 711359 or email info@houseoffaithhair.com with your order number and reason for return.
We'll confirm your return and send you the return address.
Pack the item securely in its original packaging and send it using a tracked, insured service. We recommend Royal Mail Special Delivery with cover for the full value, as we can't be responsible for returns lost in the post.

Unless the item is faulty, return postage is paid by you.

Refunds

Once your return arrives, we'll inspect it and let you know. Approved refunds are made to your original payment method within 14 days of us receiving the item. If you return your whole order, we'll also refund the standard delivery charge you paid. Any import duties or taxes paid on international orders are not refunded by us, but you may be able to reclaim them from your local customs authority.

If a returned item doesn't meet the conditions above, we'll let you know and send it back to you at your cost.

Exchanges

We don't offer direct exchanges. Please return your item for a refund and place a new order for the length or style you'd prefer.

Faulty or incorrect items

Please check your order as soon as it arrives. If your item is faulty, damaged or not what you ordered, contact us within 30 days of delivery with your order number and clear photos. Please don't cut the lace or wear the item. If we confirm a fault, we'll cover return postage and offer a repair, replacement or refund, in line with your rights under the Consumer Rights Act 2015.

Natural variation in human hair (slight differences in colour, texture or density between units) is not a fault. Nor is wear or damage caused by chemical treatment, excessive heat or not following our care guidance.