Terms of service

These terms apply to all orders placed on this website. Please read them before ordering. By placing an order, you agree to them.

1. About us

This website is operated by House of Faith Hair, 28 Grange Road, Doncaster, DN4 6SA, United Kingdom ("we", "us", "our"). You can contact us on WhatsApp at +44 7962 711359 or by email at info@houseoffaithhair.com.

2. Our products

Our wigs and bundles are made from 100% human hair. Because it is natural hair, each unit may vary slightly in colour, texture, curl pattern and density from the photos on our website. Colours can also appear differently depending on your screen. Lengths are approximate and measured when the hair is straightened.

3. Placing an order

After you place an order, we'll email you to confirm we've received it. This is not yet acceptance. Our contract with you begins when we email to confirm your order has been dispatched. We may decline an order, for example if an item is out of stock or there is a pricing error; if so, we'll let you know and refund any payment in full.

4. Prices and payment

Prices are shown in pounds sterling (GBP) and include any VAT that applies. Delivery charges are shown separately at checkout. Payment is taken in full when you place your order. If we find an obvious error in a price, we'll contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.

5. Delivery

Delivery times and charges are set out in our Shipping Policy. Responsibility for the goods passes to you once they are delivered to the address you gave us. International customers are responsible for any import duties and taxes.

6. Cancellations and returns

You have the right to cancel most orders within 14 days of delivery, subject to the conditions in our Refund Policy. For hygiene reasons, items that have been worn, altered, had their lace cut, or had their hygiene seal removed cannot be returned unless faulty.

7. Faulty goods

We're required by law to supply goods that are as described, of satisfactory quality and fit for purpose. If your item is faulty, please see our Refund Policy for how to contact us. Your statutory rights under the Consumer Rights Act 2015 are not affected.

8. Care and use

Please follow the care guidance provided with your hair and on our website. We are not responsible for damage caused by chemical treatments (such as bleaching or colouring), excessive heat, adhesives, cutting, or other alterations. We recommend a patch test before using any adhesive or product on your skin.

9. Our liability

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable or for business losses. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or where it would be unlawful to do so.

10. Website content

All photos, videos, text and branding on this website belong to House of Faith Hair and may not be copied or used without our written permission.

11. Your personal information

We handle your personal information as set out in our Privacy Policy.

12. Changes to these terms

We may update these terms from time to time. The terms in force when you place your order will apply to that order.

13. Law and disputes

These terms are governed by the law of England and Wales. If you have a complaint, please contact us first and we'll do our best to resolve it. You can bring legal proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in the courts of your home nation.