Shipping policy

Dispatch

Orders are dispatched on the next working day (Monday to Friday, excluding UK bank holidays). Orders placed on a Friday, at the weekend or on a bank holiday are dispatched on the next working day after that.

You'll receive an email with your tracking number as soon as your order has been sent.

UK delivery

All UK orders are sent by Royal Mail Special Delivery Guaranteed, which is fully tracked, insured and requires a signature on delivery.

Please allow up to 3 working days from placing your order to receiving it (next-working-day dispatch plus delivery). Delivery charges are shown at checkout before you pay. UK delivery is free on orders over £250. Orders under £250 are charged at £9.95.

If you're not in when your parcel arrives, Royal Mail will leave a card so you can rearrange delivery or collect it from your local delivery office.

International delivery

We ship to over 40 countries by DHL Express, fully tracked. Delivery usually takes 2 to 5 working days after dispatch, depending on destination and customs. Delivery charges are shown at checkout.

Customs, duties and taxes: International orders may be charged import duties, VAT or other taxes when they arrive in your country. These are set by your local customs authority, are not included in our prices or shipping charges, and are the responsibility of the customer. DHL may contact you to collect these before delivering your parcel.

If an international parcel is refused or not collected, it will be returned to us. Once we receive it, we'll refund the cost of the items, minus the original shipping charge and any return and customs costs we incur.

Delivery address

Please check your address carefully at checkout. If you spot a mistake, message us straight away and we'll do our best to update it before dispatch. We can't be responsible for delays or losses caused by an incorrect address.

Delayed, lost or damaged parcels

If your tracking hasn't updated or your parcel arrives damaged, contact us within 48 hours of the expected or actual delivery date, with photos of the packaging if it's damaged. We'll raise it with the carrier and keep you updated.